Terms and Conditions
Pricing
All prices quoted are in £'s sterling and are based on the current rate of VAT set by HM Customs. We reserve the right to change the price of any product without prior notice for any reason including a change in taxation levels or as a result of price fluctuations due to supply or any other issue. We reserve the right to supply products from a different origin should supply become difficult from any particular source.
Ordering & Payment
We accept the following payment methods.
1). Credit or Debit Card. (pay online via our online card payment processer).
2). Cheque - (Full details of how to pay by this method are provided on screen and by confirmation email after ordering)
3). Paypal
Orders can be placed 24 hours a day, 7 days a week.
Please note: Acceptance of payment does not constitute acceptance of an order. Calmer Solutions Limited reserve the right to reject an order for whatever reason, even if payment has been processed, in which case payment will be refunded in full. Acceptance of an order is at the sole discretion of Calmer Solutions Limited.
Disclaimer: Whilst we send the goods on a Royal Mail First Class delivery service from time to time the Royal Mail can experience problems beyond their control and we cannot 100% guarantee that the parcel will be delivered next day. We accept no liability for any loss incurred as a result of a late delivery. Please allow sufficient time when ordering for urgent projects.
Delivery Info
We aim to despatch all orders within 1 working day of payment being received.
Out of stock items / Backorders
In the unlikely event that an item becomes out of stock after we have received your order. We will contact you to inform you. All in stock items will be delivered as usual. You then have the option of placing the out of stock item on backorder to be delivered at a later date. Alternatively we can refund the monies back onto your payment card.
Cancellations / Returns/ Cooling off period
In compliance with ‘Distance Selling Regulations 2000’ you have the right to cancel/return your order seven working days from the day after that on which the goods are received. We have extended this to 30 days as we are so confident that you will be delighted with your purchase.
If you wish to cancel your order please contact us on 01342 844658..
Tamper evident or partially used products: We will accept any item back for a full credit, provided it has not been used. Or in the case of tamper evident products that the seal has not been broken. If a product is faulty on arrival or has been incorrectly supplied it can also be returned for a full refund.
Damaged or incorrectly supplied goods
In the unlikely event any of your goods are damaged or faulty please notify us within 2 working days after delivery or collection.
If you wish to report damaged or faulty goods contact us on 01342 844658..
Making a complaint
Complaints: In the unlikely event that you are dissatisfied with any of our products and services, please call us immediately on 01342 844658 and we will endeavour to deal with your problem in a prompt, fair and confidential manner.
Disputes: UK Law will apply in all cases.
Product Safety
Please read carefully our advice section before using any of our products. In addition please refer to MSDS information where available and also product labelling for more information. If you are still unsure please contact us for more information.
If you are pregnant, suffer from epilepsy, high/low blood pressure or any other specific condition please seek medical advise before using any of our products.
Privacy Policy
Any information collected via our website is controlled by Calmer Solutions Limited, Hadresham, Woolborough Lane, Outwood, Surrey RH1 5QR.
The information is collected and stored to allow a speedier ordering and administrative process.
None of the information we collect is passed on to any third parties other than those responsible for delivery of your order. Calmer Solutions Limited will only use the information provided for its own internal marketing purposes providing you have given us permission to do so. This data will not be shared with any third parties.
In order to respect your privacy, we manage personal data in accordance with the Data Protection Act’s ‘Data Protection Principles’, namely:
- Fairly and lawfully processed, processed for limited purposes,
- Adequate, relevant and not excessive, accurate
- Not kept for longer than necessary, processed in accordance with the data subject’s rights,
- Secure, not transferred to countries without adequate protection.